At Veronica Treks, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Certain items such as personal-use products or heavily discounted clearance items may not be eligible for return.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed in the form of store credit or a replacement item, depending on your preference.
- As Veronica Treks operates with Cash on Delivery (COD) only.
Exchanges
- If you received a defective or damaged item, please contact us within 3 days of delivery, and we will arrange an exchange or replacement.
Contact Us
To start a return or request more information, please reach out to us at [email protected].